Terms of Use.
Last updated April 2026. The site shows our work and our pricing. Every actual job is governed by the work order you sign, the price you hear before we start is the price you pay. That's the deal.
Use of this site.
By visiting clearwaterslc.example you accept these terms. We may update them; the effective date at the top reflects the latest revision.
Flat-rate pricing.
Prices on /pricing/ are real flat rates we charge for our most common services. Tess confirms the number on the phone before any plumber rolls. The number we agree to verbally is the number you'll see on the invoice. If we discover the job is significantly different from what you described, a slab leak instead of a fixture leak, for example, we'll pause, call you, agree on a new number, and only then continue. Never after.
Service area.
We serve the greater Salt Lake City area, roughly Bountiful to the north, Sandy to the south, Magna to the west, and Park City as the east boundary on a case-by-case basis. Outside this area we'll happily refer you to a plumber we trust.
Warranty.
Labor. Every install gets a one-year workmanship warranty. If a fixture, fitting, or pipe section we installed fails inside that year due to install error, we come back at no charge.
Parts. Manufacturer warranties on the parts we install are honored per the manufacturer terms. We register the warranty for tankless heaters and other major equipment when the manufacturer supports it.
What's not warranted.
- Existing pipe failure downstream of our work that we did not assess.
- Damage caused by abnormal use (acid drain cleaners, wipe flushing, unsupported equipment installations).
- Failures caused by other contractors working on the same system after us.
- Acts of nature (freeze damage when winter prep wasn't done, etc.).
Emergency service.
The 24/7 after-hours line is real. The on-call tech rolls within 60 minutes during business hours, 90–120 minutes after hours and on weekends. After-hours emergency surcharge is 1.5× flat rate, with a stated cap. We'd rather be slightly more expensive at 2 am than not show up.
Limitation of liability.
To the extent permitted by Utah law, our liability for any claim related to a job is limited to the contract price for that job. Clearwater carries $2M general liability and full workers' comp. License UT-MP-8124.
Governing law.
Utah.